We're here to help you make the most of our add-ons and themes.
Need specific support for one of our products? No problem.
Just click the button below to submit a support ticket. We'll get back to you within 1 business day.
Start a new Support Ticket View your Existing Tickets
Tip: After creating your first support ticket, you'll receive an automated email asking you to set a password for your account. Please follow those instructions to give you secure access to your support ticket history.
While we'd love to help with everything, we can't provide free general support for Concrete CMS or offer web design advice. For those topics, the Concrete CMS forums are a great resource - you'll find a community of helpful users and developers there. Alternatively, check out our premium support service.
If you're looking for assistance beyond our add-ons and themes, we've got you covered. We offer tailored services to help you get the most out of Concrete CMS. Find out more about our options:
Remember, we're committed to helping you succeed with our products. If you're stuck or something's not working quite right with one of our add-ons or themes, don't hesitate to reach out.
We're just a support ticket away.
Open a support ticket. This will alert our team to your enquiry and make it easy for you to track the progress of our communication history. It's also more reliable than direct email. You will receive an email notification when your ticket is updated.
If you're using our add-ons or themes, you already get 12 months of free updates and product-specific technical support from the date of purchase. Premium support is for everything else - installation and configuration of add-ons and themes, general queries about Concrete CMS, performing upgrades, and more. See more detail about Premium Support.
We prefer support tickets as it's easier to manage. We offer limited phone support for existing clients in urgent situations. This can be initiated via a new support ticket and we will call you back as soon as we're available. Please note, the phone support rates are higher than ticket support.
In the unlikely event you haven't received a response within this timeframe, please check your email system's "junk mail" folder in case it has flagged the ticket notification as spam (incorrectly). Otherwise, there may be a public holiday, and we're away from the office. We will respond to you as quickly as possible.
We provide support in English. If you are unable to communicate in English, we recommend using Google Translate, although can't guarantee that all technical terms will be converted accurately.
Add-Ons
Themes
Services
Support
About Us
Payments