Add-Ons for Concrete CMS

Sales are handled by the Concrete marketplace. Once you've checked out and completed payment, a personalized download link will be provided (view your licenses here). You can either use the marketplace integration in Concrete CMS within your Dashboard, or manually install the add-on. View this guide for step-by-step installation instructions.

With each add-on purchase through the Concrete marketplace, we are required to include 30 days of support, which we happily do. If any issues come up, they usually happen within a few days or weeks of installation, and we'll quickly sort those out with you. We strive to go above and beyond for our customers, so we provide a total of 1 year of product technical support for your peace of mind. If you upgrade Concrete and it breaks the add-on (which is very rare), we'll fix it quickly. After the 1 year period, if you still need support, we offer it on a paid basis or you can purchase a new license for an extra year of support and updates. To access the support team, please open a ticket and we'll respond within 1 business day.

We are committed to ensuring our customers receive excellent value while supporting a sustainable business model. Every add-on and theme purchase includes 1 year of free updates and technical support. These can be accessed via your site Dashboard (if marketplace integration is enabled), or upgrades can be manually installed if preferred. After the 1 year period, your add-on/theme will continue to work, however no free updates will be issued. If you want to access new updates, a new license must be purchased.

Read this guide on the Concrete CMS website for instructions on assigning your license to a specific Concrete website. You can view your licenses here.

We understand how you feel. With the launch of the new Concrete marketplace in May 2024, all add-on and theme sales are set as subscriptions, which automatically rebill your card after 1 year for continued support and updates. Unfortunately, we can not change this as the policy is dictated by the core team, and we've made our opinions known to them. However, you can easily cancel a subscription at any time with just 1 click from this Subscriptions page in your Concrete account. If you cancel the subscription, you'll continue to receive support and updates for the remainder of the 1 year cycle. After your cycle expires, your add-on will continue to work, but if you want to access new updates, a new license must be purchased.

With the launch of the new Concrete marketplace, several key features have changed, including payment processing. Now, Stripe handles all marketplace payments for increased efficiency and flexibility, and PayPal is no longer supported. We understand that not all users have access to a debit/credit card, so if you wish to pay via PayPal, we want to help you out. Please contact us and we'll arrange a "manual" transaction for you. Once you've made payment, we will email the package zip file to you within 1 business day.